We assist your business by answering your incoming telephone calls, all of the time, or just some of the time to suit changing working patterns, or as an overflow so you phone is never engaged. In addition we offer a wide variety of office-based services to assist you & help you to work as efficiently as possible

The professional PAs answering your calls are reliable, experienced and highly competent professionals, licensed to think for themselves, and trained to be flexible & resourceful and always to act in your best interests

We offer a high value & low cost solution that allows you to maximize your potential by using our resources

A small team of PAs (no more than five) will be dedicated to your account and trained on all aspects of your requirements. Your incoming calls will always be routed in the same order, starting with your main PA (who will always handle more of your calls than anyone else), then the second, then the third and so on. So your dedicated PAs will soon get to know you, your business, your associates and your frequent callers very well indeed.

When your calls come through to 1stResponse, your dedicated PA will: -

• Instantly have all your company information on screen in front of her
• Give your business a thoroughly professional front by answering your calls on your behalf in your company name and in your prescribed way
• Assist callers in any way possible by answering questions and passing on information, or by taking information from callers and then instantly relaying it on to you or your colleagues.
• Enhance your company image by never missing a call, never having your phone engaged and always having a smart PA working for you when needed
• Ensure that all new enquiries are efficiently and professional handled, so that the caller's first impressions of your business are very positive.
• Forward detailed messages to anyone in your company anywhere in the world, immediately by SMS (text), e-mail or fax. Messages may be relayed to multiple destinations if preferred.
• Forward or "patch" calls directly through to any specified landline or mobile worldwide.
• Send an End of Day Summary Report by e-mail or fax. This is an inclusive summary of all messages sent to all destinations during the working day.
• Send a mini Summary Report, at any time of day to cover any specified time duration, to any destination.
• Act in your company's best interest at all times, in precisely the same way as a PA that you have employed yourself working in your own office.

We also undertake a comprehensive range of other office tasks including: -

•  + Fax receive and relay
•  + Advertising Response Support (in all its forms)
•  + Take orders 
•  + Take bookings
•  + Keep diaries
•  + PA Call Out on your behalf for absolutely any reason at all
•  + Make and cancel appointments
•  + Send out brochures or other printed material by post, e-mail or fax
•  + Make follow up calls, as a result of info we have sent out earlier
•  + Make reminder calls out (maybe a few days before an event)
•  + Receive and disseminate information
•  + Send out, by post, e-mail or fax personalised information
•  + Make credit control calls - chasing up outstanding invoices/debts
•  + Take specific action following a particular type of call
•  + And many more. If you want it - We will do it!