Q. How long have you been in business?
A. 1stResponse started in 2000 in Leicester City Centre, expanded into new offices, less than a mile away, in 2004.

Q. Do you meet your clients to discuss matters?
A. Yes occasionally, but we are a communications business, and we are very good at communicating mainly by phone, email, sms & fax. We have clients on 4 continents, all over the UK & even just across the road. Location makes no difference whatsoever in our business.

Q. What is the difference between 1stResponse & an ordinary call centre?
A. 1stResponse is not a call centre, we use the best of call centre technology & that's where the similarity ends. We deliberately put a lot of clear blue water between ourselves & the call centres we all love to hate. Why not discover for yourself by taking advantage of our "Free use of our services for 1 week" offer, we know you will be impressed! - The simple one word answer to this question is: QUALITY

Q. What do I need to do take advantage of your "Free Week" offer?
A. Just phone us on 0800 0936 111 and we will do everything for you.

Q. I don't know a lot about phone systems or how BT & other telecoms networks operate, can you advise me?
A. Certainly, no problem. All our advice is totally independent & based on our wealth of experience & expertise.

Q. Will I need to set up a special system to divert my calls to you?
A. The answer is probably but not necessarily. To set up a divert facility is quick, simple & inexpensive. Maybe it's already there (depending on your phone system). Please call us on 0800 0936 111 & we can advise.

Q. I have a 0800 / 0845 / 0870 Number can it be diverted?
A. Yes it can be diverted from your phone or phone system, or it can be terminated directly on your dedicated divert number, so that no divert is necessary if you intend to have all of your calls coming direct to 1stResponse

Q. Can I divert my mobile to you? & Can you forward calls to my mobile?
A. Yes & Yes no problem

Q. Can I sign up on line?
A. Of course it's theoretically possible, but not advisable, that's why we don't do it. We really need to speak to you in depth about your business & your requirements. The more information we have, the better job we will be able to do for you. So we need to understand your business & exactly what you want to achieve by using 1stResponse. When setting up a new account we usually offer advise and often have a constructive input. We intend to build a long-term partnership so you will consider 1stResponse as an extension of your own office.

Q. How long will I be tied into a contract with you for?
A. Our contract is a rolling month with 1month notice to terminate. If we are good enough, you will stay with us. We don't believe in onerous contracts.

Q. How long will it take to set up an account?
A. Reasonably quickly, depending on the simplicity or complexity of the job you would like us to do for you. Just phone: 0800 0936 111 & we will be pleased to discuss matters with you.